MUMBAI: After directing major distribution platform operators (DPOs) to comply with all provisions of its new tariff order, the Telecom Regulatory Authority of India(TRAI) on Wednesday issued a directive to Punjab-based Ganapati Cable along same lines.

Based on an inspection of the multi-system operator's office, the authority observed unavailability of website and customer care channel in violation of the provisions of the QoS Regulations, 2017 notified by the Authority. Hence, TRAI has directed the MSO to adhere to the provisions of the quality of service regulations as well as report compliance as per the new regulatory framework within five days.

According to a recent PTI report, TRAI has warned all cable TV and DTH players that those found to be flouting its new tariff order rules will be taken to task. Moreover, the regulator will also undertake an audit of the subscriber management and IT systems of operators that don’t abide by its rules.

TRAI’s deadline for consumers to select their new TV channels ended on 31 March. Consumers that did not pick new channels were migrated to ‘best fit packs’.