MUMBAI: Digitisation of cable television in India has opened up the space for many a niche channels. And taking advantage of this are brands and companies operating in diverse fields. One such company is Gemporia - jewellers from the United Kingdom, which forayed into India with the launch of a television channel back in September 2015. The channel, which is already available on direct to home (DTH) platforms like Dish TV and Videocon d2h, is all set to launch on Tata Sky in the next fortnight.
What’s more, the channel is eyeing revenue between Rs 60 - 100 crore by the end of 2016. With the ethos of ‘Janiye aur Kharide’ (Know and Buy), the channel has a marketing budget of over Rs 25 crore, which it will strategically dish out with time. “The end goal is to be the largest selling jeweller in terms units and to reach that goal we will need to have an interactive marketing campaign. We are moving ahead towards that, the medium will depend on the marketing strategy, but we will innovate across platforms,” said Gemporia India co-founder Manuj Goyal.
With the proliferation of the e-commerce space, there are a number of online stores selling jewellery in India. However, the online retailing of original jewels is yet to pick pace. Keeping the scenario in mind, Gemporia has taken TV route and has over 14 hours of live programming.
The channel's distribution and operation cost is predicted to be over Rs 50 crore. Goyal informs that the channel’s initial target is to be available on DTH platforms and then gradually move having a presence on cable.
Gemporia has over eight per cent market share when it comes jewellery in the UK. “Majority of the jewellery shopping happens online across the globe. And I believe the same can happen in India too,” says Goyal.
The venture has a target set to reach 100 million television audiences. Set up in Jaipur, Gemporia has 160 employees, of which 30 are equipped with GIA certificate.
“All our products are hallmarked and we don’t sell imitation jewellery. We are the first dedicated jewellery channel with live programming. We stand by the purity of our jewellery and hence give our consumers the option of returning the jewellery within 30 days with full refund. Since we cannot offer consumers the touch and feel of our products, we create 360 degree videos of the product that consumers will eventually invest in,” informs Goyal.
In a bid to stay ahead of online jewellery marketplaces, Gemporia decided to take the TV route. “Next to touch and feel is video and that’s where we have an advantage. Additionally, in most online stores, the products displaced are not ready and hence the delivery time is way more than us. Ours is a dedicated jewellery company and the product displayed is available for consumers to buy. The moment they buy a piece of jewellery, we can ship it and hence the logistics are way faster than the existing online stores,” says Goyal.
A home shopping channel media expert says on condition of anonymity, “The jewellery space can pick up as it has the potential. But the product pricing has to be lower than traditional physical stores. All across the globe, the products that sells on home shopping channels are unique and priced lower than those in brick and mortar stores. Putting common products up will go no where. Gemporia’s biggest challenge and competition will be from the channels selling imitation jewellery. The first year will be challenging and will define the fate.”
Besides TV, Gemporia also has an online presence. Through the website, an on-screen anchor addresses consumers’ questions. Additionally, Gemporia also has a mobile app to sort out size issues. The Gemporia Ring Sizer app enables consumers to asses the ring size by just putting it up on the mobile screen. “We send ring sizer with our every order to sort out the size issue,” informs Goyal.
With innovation, novel offerings and customer service being the key factors for success for a venture, it now remains to be seen how this one of a kind television channel orchestrates its voyage in the cluttered and unpredictable Indian market.
