Mumbai: Adani Wilmar emerges as a frontrunner in the newly released Kirana Club Insider report findings, showcasing the performance of FMCG brands in crucial servicing aspects of customer service. The brand has secured an A+ rating for its exemplary performance in efficient order fulfillment. Outshining renowned brands, Adani Wilmar's commitment to prompt delivery resonates strongly with kirana retailers.

With a focus on addressing retailers' pain points, the report highlights the significance of timely product delivery. Adani Wilmar's absence from the list of brands associated with out-of-stock issues as well as defective products emphasises its proactive approach to inventory management, ensuring uninterrupted supply chains and mitigating potential revenue losses.

Kirana Club insider report findings surveyed over 9,000 retailers on the Kirana Club platform and was conducted from 15 April to 5 May, with a majority of respondents from the HSM (Hindi-speaking market) region.

https://insider.kirana.club/p/retailers-verdict-on-servicing