By Papri Das

From going full throttle at New York?s Wall Street as an investment banker to establishing an empire of e-ticketing business in India ? Kyazoonga co-founder and CEO Neetu Bhatia knows that there?s no gain without a dollop of risk. She was well aware that her journey from under the safety of being an investment banker to an entrepreneur in India could be a hit or a miss. 

But stronger was the thrill of taking on the challenge of bringing access to a large swathe of the world?s population to their favourite sports and entertainment events, she says. Looking back, she feels her mission has been established. Be it ticketing for the ICC Cricket World Cup 2011, getting in the record books when India won the Cup at home, ticketing the Sachin Tendulkar 200th Test and coming up as finalists in the bid for the Rio 2016 Olympics ticketing bid ? Bhatia?s stint in India has been a series of fantastic wins for her.

Don?t ask her what it feels to be so accomplished as a woman in business, for she dismisses gender as irrelevant in the field. Her struggle hasn?t been greater or less than any man, nor her achievements. 

In a heart-to-heart chat with Exec Lifestyle's Papri Das, Bhatia reveals what it takes to cut above the noise in this fierce competition, her vision for Kyazoonga and why successful women preach feminism of true equality.

Excerpts:

What have been the benchmarks in the eCommerce and e-ticketing landscape in India and abroad?

I can only speak for Kyazoonga in this matter as we ticket events in India and abroad. Our making it to the very shortlist and being a finalist at the Rio Olympics ticketing program is testament to the fact that we are leading the pack in terms of technical, system and operational capability and have been validated at the highest levels by a global body that runs the most complex ticketing exercise on the planet.

When it comes to sport events or merchandising sales, how does India fare on the eCommerce platform?

The global sports and entertainment ticketing scenario is very vibrant. The number of events that need ticketing around the world continues to increase exponentially and the complexity of delivering an easy and simple solution to clients and consumers alike also continues to increase with it. The size of the global sports and entertainment ticketing market is north of $50 billion and rising. It is an exciting time for the industry with massive advances in web and mobile technologies layered with a connected and networked customer base always on social media. The ability to create a complete event experience for a sports/entertainment ticket customer has never been greater.

India has seen significant growth in eCommerce over the last few years. However, the sports and merchandising sector has huge untapped potential that the sector will need to focus on if we wish to reach global market standards.

Do you think the e-ticketing has greatly increased the revenue that sports earned through their events and matches? 

Indeed, e-ticketing is one of the pillars of major revenue generation for events. In fact, the success of several revenue models of various leagues around the world rests on their ability to maximise ticket sales and attendance.

One example that comes to mind is the IPL games in Raipur a couple of years ago - we were ticketing that and were taking it to all of Chhattisgarh, via online and retail, much in advance, and within four-five days of going on sale, the entire inventory was sold out.

We ended up getting record revenue of over Rs 9 crore per game, for a single domestic league match and that broke most ticketing records of the country, perhaps even around the world. That was 65 per cent online, 35 per cent retail and there was no box office. 

Sports will continue to drive the major share of online ticketing in India simply because cricket is a major driver. Demand often exceeds supply and hence people flock to online to ensure they?ve booked their spot in their favourite match. Average ticket prices are higher as well.

Kyazoonga isn?t just limited to ticketing for sports events and merchandise sale. Tell us about the other arenas that Kyazoonga has ventured into.

We created the movie and entertainment ticketing market in India. We chose to de-emphasize movie ticketing given the economics of that business. Our focus continues to be on live events and sports. We?ve ticketed some of the largest entertainment events in the country such as the multi-city concert tours of Bryan Adams, Guns N'Roses, Akon and the likes. We have ticketed the Jaipur Literature Festival for the last five years.

We also have a product called iTicket ? a DIY platform that allows event organisers the ability and freedom to create, ticket and market their events through our platform.

In the fierce competition, who do you manage to cut above the noise?

Kyazoonga is the only company east of the river Thames that owns its entire IP in ticketing and has developed the product and platform from the ground up and completely in-house. We do not license ticketing software unlike other players. Given that, we are able to scale and customise to serve the needs of the smallest neighbourhood event to one with the site and complexity of the Olympics - unarguably the most complex ticketing exercise in the world. It is generally hard for most ticketing companies that do not own their IP, to compete at the highest levels. 

Having a transactional website is only one small part of a complex ticketing exercise. Most transactional websites are mere storefronts with a shingle and a payment gateway attached to it. Sending bikers to deliver and collect physical tickets on a daily basis and then reconcile offline sales is a very inefficient way of ticketing events and creates for a lot of revenue leakage.

What online ticketing trends have you noticed in the past one year, especially in India? What kind of consumer behaviour does that reflect?

Online ticketing is still only about 15-20 per cent of the overall pie, which means that we are only scratching the surface. A recent Bain report mentioned that every month India is adding five-six million Internet users and about 650 million users are estimated to be online by 2020 ? of which 250 million will shop online ? spending over $50 billion. The report also suggests that mobile phones will dominate 70 per cent of the total number of Internet users. We believe that these are extremely positive trends and that online ticketing will become the norm in five years.

We are well positioned to capitalise on this trend both domestically as well internationally over the next few years.

Consumers are now leaning toward more personalised services and brand loyalties are now more based on user experience as opposed to more traditional forms of customer experience. 

Please share a bit about your expansion plans with your new office in Silicon Valley. What new can we expect from Kyazoonga and what is the way forward for the company as an e-ticketing platform?

We have serviced a third of the world?s population on this side of the globe, and our plans for expansion have been validated by some of the largest scale events that we have ticketed. We know we have the technology and service to be a serious contender in the market.

Given our focus on innovation and continuously building and enhancing our IP, it is only natural that we chose to work in Silicon Valley, the nerve-centre of innovation as we expand globally. 

We have recruited sales personnel, and have already started ticketing a few events in California, Washington DC, and elsewhere. 

The potential of the US market is tremendous; we are looking at a $25 - 30 billion industry.

Do you think that women in business have to be more aggressive to make a mark than men? What advantages do you think women have over men as businesswomen or entrepreneurs?

I fundamentally believe that the moment you differentiate yourself as a woman or feel the need to do so or get treated like one, you?ve lost the race.

My philosophy regarding this is that I have to be better than the next guy to move forward. I have never considered myself different from the next person. The moment you start to do that, it feels like a crutch. If my product, service, intellect and business acumen is as good as or better than the guy/gal next to me, I am a winner. Gender is irrelevant. I doubt many customers buy a product or service because they?re made by a man or a woman. They buy it because the product is better than the previous or next one.

Women have to be only equally aggressive as men to make a mark. If you are more aggressive, you?re trying too hard. They may have to deal with certain biases, sometimes deep-rooted, but nothing that a top quality product and service and smart business acumen cannot overcome. We see it in other spheres so this business is not much different.

 In this episode of Talking Point, your host Megha Parmar chats with the executive producers of the 12-season-old reality show MTV Roadies and the managing partners of their own venture, Monozygotic - a platform agnostic content and communications hub. Known for their temper and boldness, they talk about their company, social concerns and if India needs another roasting session. 

By Papri Das

?Stay relevant; Stay nervous? is the keynote that Pandeymonium strikes. That is the name of Indian ad guru Piyush Pandey?s new book on advertising.

Published by Penguin India, Pandeymonium released with great pomp and show on 13 October amidst the cr?me de la cr?me of the advertising and media fraternity. It wouldn?t be an exaggeration to say that no other book launch in recent times has seen such a remarkable turn out that Pandeymonium did -- almost a thousand people seated in the gallery of Jamshed Bhaba Theater at NCPA Mumbai lauded Pandey for his genius.

And why not, when icons like Amitabh Bachchan and Sachin Tendulkar are present under the same roof to enjoy an evening of reminiscence, camaraderie, poetry, elocution and thanksgiving.

Giving a clever twist to the word ?pandemonium?, which means ?free spirit,? Ogilvy & Mather India and South Asia chairman and creative director Piyush Pandey has interlaced the matter of the book with personal anecdotes.

Calling it his ?way of looking at life,? Pandey tells Indiantelevision.com?s Exec Life that Pandeymonium can also be looked upon as a guiding light for the upcoming generation of advertising and marketing enthusiasts. ?This book is what I have learnt the maximum from. People who like my way of working will get to know where I have picked up my creative ideas from,? says Pandey, before humbly adding that ?it's no rocket science.?

?Everyone has been more or less exposed to the things I have been exposed to. Through this book, I have tried to motivate people to enjoy their culture, family, society, language, and country.?

Through an informal back and forth between himself and Bachchan, who was the chief guest of the night, Pandey revealed the vital role his childhood and his family has played in sculpting him and his creative insight.

The powerful role that elocution and language played in his life is evident from the excerpt he reads from his book?s preface, which is infused with essence from his childhood in Jaipur.

?I think the maximum time anyone spends is with their family. And your growing up years, when you are not conditioned, is the time when you experience the most beautiful and pure things in life. Your family and friends are a big part of it. Your neighbours are a big part of it. I have underlined such people in my life and shared how I have learned from them,? he shares.

Pandey doesn?t consider it be a mark of insecurity if one consults their family and friends and run them through their ideas. ?Sometimes we are in the habit of holding onto ideas. It takes away from the creative process if we don?t entertain healthy criticism. I have always run my ideas through my sister and my friends,? he says, encouraging others to have soundboards for their ideas as well.

Pandey acknowledges that his bond with super star Amitabh Bachchan, who has graciously given a foreword to his book, has transcended its professional boundaries. They are friends and well wishers now, having collaborated with each on number of iconic ad campaigns like Cadbury, Polio?s ?Do Boond Zindagi Ke? campaign and Tourism of Gujarat.

?What will remain with me are the two months I spend with Mr Bachchan when we were travelling through Gujarat for their campaign for Tourism of Gujarat. I got to share amazing memories, make him laugh at my jokes and share insights on life. I must mention here that we both paid respects to our late mothers on the ghats of Sidhpur, the only place in India where you can do shraddha for your mothers,? reveals Pandey.

Of the campaigns that the two have done together, Polio?s stands out in Pandey?s memory as it has been the most successful, going by the result. By 2012, India has been completely eradicated of Polio, as per a UN survey. Pandey says the credit not only goes to Bachchan?s compelling power to move the viewers through his ?angry young man? image, but also the many doctors and medics who worked on field to ensure every village received the vaccine.

While discussing about responsible advertising, when asked his opinion on native advertising, Pandey shares, ?People will reject your story or the creative product if you try to be a salesman in disguise. Once the purpose of advertising is established to the public, I feel if you do not destroy the original and are able to blend it right, it's okay, otherwise it sticks out like a sore thumb.?

Pandey has been witness to the many a changes that the industry has been through -- from radio and print, to television broadcast and now digital and social media. Ask him if every change posed new challenges to him, he simply says, ?There are no new challenges, only new opportunities. If you have a great idea, now you have many a medium to channel them through. My words for the yesteryear's advertisers and new digital advertisers is to take it as an opportunity, not as a problem. Never forget that at the end of the day, you will need an idea.?

Appreciating the possibilities that the digital platform has introduced to advertisers, Pandey also warns not to rule out any medium either. ?New media is not even 20 per cent of the total advertising. It has only added a new paradigm. Do not write off anything ever, and do not be afraid to use new avenues,? the ad guru concludes.

Have a taste of the excitement around ISL?s second season, as Talking Point?s host Papri Das chats up Gaurav Modwel, the CEO of ISL team FC Pune City and the CEO of Wadhawan Holdings which co-owns the team along with superstar Hritthik Roshan.

Modwel shares how tough it is to run a team, the prospect of football league as a business, having new players onboard each season and the question f the hour, should ISL merge with I League to form an extended football league in the country.

This episode of Talking Point takes you in the world of Basket Ball with the Managing Director of NBA India Yannick Colaco.  Colaco's passion for the sport as a fan comes only close to his approach to it as a business man. In this candid chat with our host Papri Das, he talks about NBA?s ambitious plans to place Basket ball as the number two sport in India, prospects of a Basket ball league in India, and why India Super League has been a boon to basketball.