MUMBAI: The Telecom Regulatory Authority of India (TRAI) has directed five major multi system operators to comply with all provisions of its the new tariff order (NTO). After receiving scrutiny of the reply of earlier notice from the MSOs, TRAI found violation of rules of NTO.
Following issues were found by the regulator for Induslnd Media and Communications Ltd :
· LCOs are not providing the itemised invoices to the consumers. Some LCOs are providing their own Cash memo bills.
· Consumer portal provided by IMCL is not working
· IVRS facility of IMCL does not have any provision for complaint registration.
· LCOs without GST Registration are collecting tax amount from the subscribers but not depositing it.
Following issues were found by the regulator for Hathway Digital:
• Facility of Bill generation is available in LCO portal, but the customers are not able to get itemised billing in most cases even after the request of the subscriber,
•LCOs without GST Registration are collecting tax amount from the subscribers but not depositing it.
Following issues were found by the regulator for GTPL Hathway:
•IVRS facility of M/s GTPL Hathway Ltd. does not have provision for complaint registration
•The consumer portal of GTPL KCBPL has very limited facilities. The facility ofupgradation and modifications in subscription is not available on consumer portal.
•LCOs without GST Registration are collecting tax amount from the subscribers but not depositing it.
Following issues were found by the regulator for SITI Networks:
•LCOs can provide itemized invoices to consumers but most of the LCOs are not providing the same. Some LCOs are providing their own cash memo bills;
•IVRS facility of Siti Networks Ltd. does not have any provision for complaint registration.
Following issues were found by the regulator for DEN networks:
• LCO are providing their own cash memo bills using card system for payment receipts, while the subscribers are not able to get itemized bills
• Facility of upgradation and modification in subscription is not available on consumer portal.
•LCOs without GST registration are collecting tax amount from the subscribers but not depositing it.
All the MSOs have been directed to report compliance as per the new regulatory framework within seven days from the date of issue of this direction.
