Mumbai: In a strategic move to revolutionise business communications in India, Airtel Business has partnered with Vonage to launch Airtel IQ Business Connect, a cutting-edge application designed to streamline customer engagement for enterprises. This innovative platform promises multi-channel communication, real-time monitoring, and data loss prevention, ensuring seamless interactions across mobile devices, tablets, and laptops.
Airtel IQ Business Connect, launched on 16 October 2024, provides enterprises with a unified communication platform that simplifies customer engagement, even during employee transitions. The device-agnostic application ensures continuity, allowing businesses to maintain strong customer loyalty without investing in additional hardware.
“We are delighted to partner with Vonage and launch ‘Airtel IQ Business Connect’ – a next-gen technology application. Businesses today are looking for a compliance-adhering, unified communications application to ensure smooth customer communications,” said Airtel Business, chief business officer - digital products & services, Abhishek Biswal. "This solution will drive improved business communication and productivity."
Vonage, a global leader in cloud communications, expressed excitement over the collaboration. Vonage, head of applications, Reggie Scales said, "We are excited to announce our strategic partnership with Airtel Business to power new unified communications capabilities for enterprises in India. Effective communication and collaboration are essential in today’s dynamic business environment. This solution brings a multi-channel approach, combining voice and messaging to enhance engagement."
Airtel IQ Business Connect, part of Airtel Business’s cloud communications portfolio, empowers employees and hybrid workforces to communicate seamlessly with stakeholders, improving customer engagement and satisfaction. As India’s first telecom company serving as a WhatsApp Business Service Provider (BSP), Airtel ensures omnichannel engagement across voice and messaging platforms.
This partnership strengthens Vonage’s commitment to innovation in India, where it operates an R&D centre of excellence in Bengaluru, focusing on building new business communication features.
