Mumbai: The second edition of the Indian Brand Summit 2024, held in Mumbai, witnessed insightful discussions on how addressable advertising is transforming personalised marketing, the role of data in driving success, and the evolving landscape of OTT platforms and sports marketing. The event also explored the complexities of CTV and highlighted the rise of local brands to national prominence.
The session titled "The future of marketing in a technology driven world" delved into how marketing is evolving to become more dynamic, personalised, and data-centric. As technology advances, marketers are rethinking their strategies and tools to better connect with consumers. Chaired by Publicis Groupe India's CEO of digital technology business, Amaresh Godbole, the panel featured HDFC Bank’s SVP - growth marketing & martech, Deepak Oram; Pharmeasy’s Sr VP - growth, Akash Valia; Aditya Birla Capital’s brand head, Mahadev Srivatsa; and MIQ’s head of growth & revenue, Varun Mohan.
Srivatsa emphasised the real-time capabilities of AI and its disruptive nature, stating, "The effectiveness of AI has shifted from mere delivery to creation, allowing us to better target consumers based on their evolving needs." He highlighted the increasing availability of AI tools that streamline both the creation and delivery of marketing content, thus enhancing the consumer experience.
Oram pointed out the critical importance of bridging gaps in customer service through technology. He noted that "consumers today research online before visiting retail stores," underlining how digital footprints have transformed consumer behavior and marketing strategies. This shift, he explained, requires a more integrated approach, where customer behavior can inform service delivery in real time.
Valia added a regulatory perspective, acknowledging the balance between technological advancements and compliance in healthcare. He noted that while AI can streamline processes, "the consumer experience must remain efficient," stressing the importance of adhering to regulations while leveraging technology to enhance service delivery. He elaborated on Pharmeasy’s commitment to improving operational efficiencies, emphasizing the role of technology in expediting the prescription process.
Mohan discussed the complexities of interpreting data across diverse consumer markets, saying, "Understanding user behavior is critical for effective campaign execution." He highlighted MIQ’s approach to leveraging data for pre-campaign insights and continuous optimisation during campaign flights, illustrating the need for a data-driven mindset in marketing.
The session illustrated that as technology continues to evolve, so must the strategies marketers employ to engage consumers effectively. Each panellist highlighted the necessity of adapting to changing consumer behaviors and leveraging innovative solutions to enhance the overall marketing experience.
