BANGALORE: SupportSoft, Inc., the provider of Real-Time Service Management (RTSM) software, has announced that Belgacom SA, Belgium's largest telecommunications company, has deployed SupportSoft SmartAccess software to speed deployment of its newest service offering, Belgacom TV.

As a result, more than 800,000 broadband subscribers can quickly and easily self-install a new IP-based TV connection -- and immediately begin to enjoy unique digital programming, video on demand and other services.

The solution automatically assists in verifying customers' system characteristics, such as firmware version, modem and set-top box type, configuring their PC and wireless gateway with the latest software as needed, and providing interactive instructions to connect all the key components together, states an official release.

Everything needed for a successful installation is within easy reach of the customer, reducing time-consuming, expensive service calls or truck rolls to the customer premises as well as speeding adoption of this new service. Belgacom broadband customers already benefit from the use of other innovative SupportSoft software products, including automated solutions for customer self-service and assisted service, the release adds.