Britannia’s AI campaign reaches rural India where the internet doesn’t

Britannia’s AI campaign reaches rural India where the internet doesn’t

The campagin uses gen AI and Pankaj Tripathi’s voice to connect with consumers on parenting.

Britannia

Mumbai – As a part of its ongoing conversation on parenting being a shared  endeavour (Growth needs both), Britannia Milk Bikis, in partnership with GroupM’s media services  agency Mindshare India, has launched a first in-India campaign ‘Parvarish Ki Baat Papa Tripathi  Ke Saath.’ This unique campaign blends tradition with technology to engage parents in  meaningful conversations about shared parenting roles.

The campaign, conceptualised by MullenLowe Lintas Group, roped in the voice of Pankaj Tripathi  with an interactive voice response system (IVRS). Pankaj Tripathi, lovingly known as Papa Tripathi  shares relatable insights on parenting. Delivered in the local dialects of Uttar Pradesh, these  messages encourage parents to participate in their child’s growth and development actively.

In a country where connectivity and technology vary, and access to 4G and smartphones is limited,  the heart of this campaign is its adaptive, data-light platform designed specifically for feature  phone users. It uses real-time data to tailor voice messages that suit each parent's environment,  ensuring the conversation is always timely and relevant. Over a series of calls, the messages evolve  to highlight various aspects of parenting and subtly include Britannia Milk Bikis biscuits.

The campaign culminates in an interactive conference call using mSamwaad, India’s largest audio conferencing bridge solution that uses the power of telecom to connect and engage the audience  with Pankaj Tripathi's AI model, where parents can have their questions answered.

Britannia CMO Amit Doshi said, “Britannia Milk Bikis has long supported  parents by providing easy-to-access tools that support better parenting techniques with  campaigns like Adengappa. With ‘Parvarish Ki Baat Papa Tripathi Ke Saath,’ we are taking this  a step further by combining technology with trust to facilitate open conversations about shared  parenting responsibilities. The campaign uses inclusive tech solutions strategically crafted to  reach consumers across diverse demographics in low-connectivity areas, ensuring that every  parent, no matter where they are, can get insights about shared parenting. This reflects  Britannia’s ongoing commitment to leveraging new-age technology to make meaningful  connections with our consumers across India.”

Mindshare South Asia CEO Amin Lakhani said, “In the vast landscape of  Rural Bharat, there is a pressing need for solutions that transcend beyond the reaches of the  internet. For regions with limited smartphone penetration, our smart solutions for feature phones  foster meaningful dialogues with consumers on a significant scale. As marketers, we enable our  clients to engage meaningfully through inclusive tech stacks infused with creativity, ensuring  connection across the diverse tapestry of many Indias. By harnessing creativity, voice telephony,  WhatsApp, Gen AI, and vernacular elements, we pave the way for a new era of personalized  solutions for Rural consumers.”

Mullen Lintas CCO Ram Cobain said, “Pankaj Tripathi is very well known; but the  sticky ‘Papa’ Tripathi is a fresh character we’ve come up with. In his latest, most natural role,  Papa Tripathi digs deep and offers personalized parenting tips to mothers and fathers in UP. This  campaign fuses the time-tested IVR system with the latest Gen-AI and some never-out-of-fashion  creativity. Cold calls are generally a nuisance – these promise to be both heartwarming and  invaluable.”

Additionally, the campaign integrates seamlessly with WhatsApp. By opting in, parents can  receive personalized messages with captivating content to encourage them with parenting.